Frequently Asked Questions
Please browse some of our frequently asked questions below.
If you haven't received your Order Confirmation or Dispatch email, please check your junk or spam folders. If you still can't find confirmation, please get in touch.
What are your Opening Hours?
Our Customer Service opening hours are:
Mon-Thurs 8:15am – 4:45pm
Friday 8:15am – 12.45pm
Friday 8:15am – 12.45pm
We’re closed on weekends & bank holidays but if you send us an email we’ll get back to you as soon as possible.
Do you have a shop that is open to the public?
No, we do not have a showroom or shop that is open to the public, we are solely an online retailer.
A product is out of stock, will you get any more in?
Unless a product has been discontinued, we would likely be getting more stock in. Once approximate delivery dates are known they will be added to the site.
Do the prices shown include VAT / How can I get a VAT receipt?
Yes – all villageathome.co.uk prices include VAT at the prevailing rate.
A copy of a VAT receipt / Invoice will be emailed along with your dispatch note after the order has shipped.
Please make sure you enter the correct email address at checkout and make sure you check your spam/junk folders if you're missing your order confirmation.
A copy of a VAT receipt / Invoice will be emailed along with your dispatch note after the order has shipped.
Please make sure you enter the correct email address at checkout and make sure you check your spam/junk folders if you're missing your order confirmation.
Does the price of a table lamp include the shade?
Unless otherwise stated the price includes the base and shade as shown in the image. Some lamps in our Gregory’s range are sold as base only, however these are clearly marked, and the suggested lampshade is also available to buy on site.
How do find out the dimensions of a product?
All our products have dimensions, bulb shape and wattage information on each relevant product page.
Do the lamps include the bulbs?
Unless otherwise stated our lamps do not include bulbs. The recommended maximum wattage and bulb types are listed in the product description and should be readily available at a variety of hardware and retail stores.
Does your lighting take LED bulbs?
With a few exceptions, the majority of our lights are suitable for LED bulbs. You can find the bulb information listed on each product.
How do I clean my product?
For lighting products, we recommend that our products are cleaned with a soft dry cloth and abrasive materials/chemicals are never used as they may damage your product and you don’t want that! Whenever cleaning your products remember to be gentle for the same reason.
Most importantly, always switch off the power supply before cleaning. Wait until the bulb has cooled before handling.
Most importantly, always switch off the power supply before cleaning. Wait until the bulb has cooled before handling.
I’m a trade customer, can I buy your lights?
Yes, of course. Please head over to our trade website www.lightingandinteriors.co.uk and apply to set up a trade account with us.
Can I opt-out of future newsletter emails?
Of course, though we’ll be sad to see you go!
You can unsubscribe from any of our emails by clicking ‘unsubscribe from this list’ in the footer of the email.
You can unsubscribe from any of our emails by clicking ‘unsubscribe from this list’ in the footer of the email.
Please note: You will still receive order related emails even if unsubscribed.
What are your delivery and returns policies?
See our Delivery an/or Returns pages for all information regarding and delivery or return/refund queries you may have.
What if my question isn't covered above?
We understand that you may have product related questions or may just
need to know something that isn't already answered in this section or on one of our other information pages (such as delivery, returns, terms etc. Just email us on web@lightingandinteriors.co.uk and a member of our team will be happy to help.